Terms and Conditions

1. Application of Terms

These Terms and Conditions govern the use of services and the purchase of products provided by Glass Fire. By making a purchase or using our services, the customer declares to have read, understood, and fully accepted these Terms.

2. Products and Orders

  • Orders are subject to stock availability and confirmation by Glass Fire.

  • We reserve the right to refuse or cancel orders in exceptional situations (e.g., pricing errors, stock shortages, or product discontinuation).

  • Glass Fire also reserves the right to change prices without prior notice, particularly due to fluctuations in raw material costs or the launch of new product lines.

3. Payment

  • Payment must be made in full before product shipment, unless expressly agreed otherwise.

  • Available payment methods will be indicated at the time of purchase.

4. Delivery, Transport, and Installation

  • Glass Fire undertakes to meet the informed delivery deadline whenever possible.

  • We are not responsible for delays caused by third parties or circumstances beyond our control.

  • The customer must inspect the goods upon delivery. Lack of complaint implies acceptance in good condition.

  • If no customer representative is present at the agreed location and time of installation, Glass Fire will proceed with installation at the previously agreed location. No complaints regarding this procedure will be accepted afterward. Any changes requested later will be quoted and charged to the customer.

5. Warranty

  • All products are covered by a warranty against manufacturing defects, as per the documentation provided.

  • The warranty does not cover:

    • Damage caused by misuse or negligence.
    • Natural wear and tear.
    • Improper storage or installation by the customer.

6. Complaints

  • The customer must report any detected defect in writing and with photographic evidence within 8 days of delivery.

  • Complaints outside this period or resulting from improper use/application will not be accepted.

  • Expenses related to assembly/disassembly of materials and services due to customer error are the customer’s responsibility.

  • In case of damage caused by Glass Fire, the customer must submit a report with a detailed budget. Glass Fire may propose a repair plan and appoint its own or contracted team to resolve the issue.

  • Damages not identified at the time of delivery/installation cannot be claimed later.

7. Exchanges and Returns

  • Exchanges and returns are accepted in accordance with applicable legislation and only in cases of proven defects.

  • The customer must notify Glass Fire promptly so that appropriate measures can be taken.

8. Customer Responsibilities

  • The customer is responsible for ensuring that the products and services meet their needs.

  • Any doubts should be clarified with Glass Fire before making a purchase.

9. Industrial Property Rights

  • Glass Fire holds all rights over images, drawings, tables, samples, and other documentation provided to the customer.

  • Reproduction, copying, or use of these materials without prior written authorization is prohibited.

  • The customer agrees to return these materials when requested.

10. Changes to Terms

  • Glass Fire may change these Terms and Conditions at any time.

  • Communication will be made as early as possible. Continued use of services after changes implies acceptance of the new terms.

11. Applicable Law and Jurisdiction

  • These Terms are governed by Portuguese law.

  • For dispute resolution, the competent court is the District Court of Paços de Ferreira, with express waiver of any other jurisdiction.

  • The address provided by the customer will be used for all legal communications, including judicial notifications.